Delivery Delays for Aramex (Fastway) & Australia Post
Currently there is unprecedented demand for deliveries. More than 15 million Australians are in lockdown and the demand for deliveries has skyrocketed. The unprecedented demand, along with restrictions around the country impact every step of the delivery journey.
Delivery delays of up to 5 to 10 days ontop of the normal delivery time frame are being experienced in some areas. The worst affected regions are Melbourne and Greater Sydney – including Central Coast, Wollongong, Orange, and Dubbo where we are operating under the strictest COVID lockdown restrictions.
Courier Franchisees and teams at every depot are doing their best to deliver parcels as quickly as possible while keeping themselves and our customers safe.
We ask for your patience and understanding during these challenging times.
Click on the following link for more info about delivery delays from Australia Post https://auspost.com.au/service-updates/current-covid-19-impacts
Extra Shipping charges:
Parrot FOOD exceeds 5kg in weight to some remote areas.
PO BOX (Includes PMB, Parcel Collect or any Australia Post collect facility boxes)
LARGE Products with Extra shipping Message
Authority to Leave (ATL):
Shipping Delivery Time Frame
Customers are offered a 14 day money back guarantee on all internet purchases from Chipper Parrots. The 14-day period commences upon the submission of your order, and Chipper Parrots must be notified by email of your intention to return the product before the conclusion of this period. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Items that have been used or un-packaged will not be refunded. There are NO returns on Sale items.
If you have received products that are faulty or damaged we must be notified within 3 days of receiving the goods by email or phone. Depending on the product you will be either asked to send photos or post the items back to us unused. Once we receive the goods we will send a replacement. We cannot replace products that have been used.
You will receive a shipping confirmation email within 2 business days of processing your order. Once your order has been shipped it should not take any longer than 5 working days (7 to 10 working days to some areas see above under delivery time). If you have been waiting longer than that period please contact us by email or phone so we can do a search for your package.
Missing or Wrong Items:
If you have received your package and there are missing or incorrect items please contact us immediately by email or phone so that we can rectify the error.