IMPORTANT NOTE: COVID-19 has impacted all freight movements and you may experience a delay in your delivery which can be tracked via the link provided on your shipment email. The courier companies have implemented contact-free delivery changes, so instead of providing your signature on delivery, they will leave the parcel in a safe place and take a photo of where the parcel was left and note your name.
The health and safety of our customers and staff is paramount at this time, so there maybe slight delays with us processing & dispatching orders due to us putting extra hygiene measures in place, please allow atleast 2 full business days (Monday to Friday) for us to process and dispatch your order, this time frame may increase to 3 business days after public holidays and weekends.
Thank you for your ongoing support!
Extra Shipping charges:
Shipping Delivery Time Frame
Customers are offered a 14 day money back guarantee on all internet purchases from Chipper Parrots. The 14-day period commences upon the submission of your order, and Chipper Parrots must be notified by email of your intention to return the product before the conclusion of this period. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued. Items that have been used or un-packaged will not be refunded. There are NO returns on Sale items.
If you have received products that are faulty or damaged we must be notified within 3 days of receiving the goods by email or phone. Depending on the product you will be either asked to send photos or post the items back to us unused. Once we receive the goods we will send a replacement. We cannot replace products that have been used.
You will receive a shipping confirmation email within 2 business days of processing your order. Once your order has been shipped it should not take any longer than 5 working days (7 to 10 working days to some areas see above under delivery time). If you have been waiting longer than that period please contact us by email or phone so we can do a search for your package.
Missing or Wrong Items:
If you have received your package and there are missing or incorrect items please contact us immediately by email or phone so that we can rectify the error.